Returns and Refunds
Last updated 22 Oct 2026
Returns and Refunds
Draft template. Have this reviewed by a qualified adviser before publishing.
Your statutory rights
These rights apply by law and are not affected by anything below.
- Cancellation (distance selling): under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can usually cancel an online order within 14 days of the day you receive the goods. Exceptions include goods made to your specification or clearly personalised.
- Faulty goods: under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. You may have a short-term right to reject faulty goods and later rights to repair, replacement or refund.
Damaged or incorrect deliveries
[TO COMPLETE: how soon to report damage, and what photos or details you need.]
Our additional returns policy (optional)
[TO COMPLETE: only add commercial terms that go beyond the statutory rights, such as a longer return window.]
Made-to-order or personalised sofas
[TO COMPLETE: say which products are made to order and how the cancellation exception applies.]
Refunds
[TO COMPLETE: how and when refunds are paid.]